FAQ - Frequently Asked Questions

Our natural cosmetics lines can be combined sensibly with each other. This means that, for example, if the Cream runs out but Cleanser and Tonic are still available, you can switch to a different cream. Our individual products can be wonderfully complemented by our system care lines. Cleanser and Tonic from the HAPPY AGING Line go well with the NEROLI Cream. The Cleanser and Tonic from the SHEABUTTER Line complement the ALOE VERA Cream and ALOE VERA Face Lotion. The SALVIA Line can be complemented with the PROPOLIS Cream. Depending on age, both the HAPPY AGING Line and the ROSE Line suit the SUMMER TIME Line. The MELISSA Cream can be combined with the ROSE Line or the YOUNG & ACTIVE Line.

The product guarantee after opening is three months, provided the expiration date is still valid, as we do not use preservatives. Oil-in-water emulsions (Face Lotions) should also be used within three months; creams (water-in-oil emulsions) usually last longer, and balms (water-free products) are always good for at least six months or longer. Body oils have a shelf life of 4 months after opening. All tonics have a shelf life of 24 months, except for the Sheabutter Tonic, which lasts 18 months. In any case, tonics should be used up by their expiration date after opening.

Unfortunately, it is not possible for us to produce sun care products with a sun protection factor (SPF) above SPF 6 using natural ingredients. Therefore, we are not allowed to market products that contain natural sun protection as sunscreen or sun care products. Nevertheless, products containing ingredients such as sea buckthorn oil or carrot oil do provide natural sun protection. Products that contain natural sun protection include ALOE VERA Cream and Face Lotion, HAPPY AGING Cream and Face Lotion, PROPOLIS Cream, NEROLI Cream, and GINSENG Cream.

We only offer Demeter-certified products with purely natural ingredients. We do not add reflective nanoparticles to increase the sun protection factor.

For several years now, we have had a Summer Time series. This achieves a maximum sun protection factor of about 6 using only natural ingredients. The series is suitable for preparing your skin for sun exposure, as it stimulates the body's natural melanin production and thus reduces light sensitivity. Additionally, the included ingredients have regenerating and moisturizing effects. Particularly notable are the ingredients Kukui nut oil and Jerusalem artichoke flower and root extracts. From this series, you will find a Cream, Face & Body Lotion, Face & Body Aftersun, and Body Oil.

Please do not store our products in your refrigerator, as condensation can form inside the lid, which could promote microbial growth.

We generally use only natural oils and waxes. These are never pure white but always have their own color nuances. Even pure bee honey is never white; it always has a yellowish tone.

We do not use stabilizers or standardized raw materials. Our creams are emulsified with lanolin, beeswax, and olive oil. The C16 fatty acids in olive oil play an important role in the emulsifying ability of the oils. These fatty acids also vary from batch to batch. We use pure Demeter olive oil, not triglycerides derived from it (as some other companies do). The oils and waxes we use also depend on climate and origin. We can never guarantee that one batch of rose cream behaves exactly like the next batch. This is the difference between completely natural creams and conventional standardized creams.

Our products have an ideal pH value of 6-7, which helps the skin maintain its natural acid mantle.

Except for the creams, masks, and balms, all products are vegan. To achieve the desired fat/oil content in a care product, you can add a small amount of oil or an oil capsule to the face lotions.

None of the MG Naturkosmetik products contain comedogenic ingredients (usually mineral oils, silicones, parabens, PPGs, PEGs, talc). Comedogenic substances are suspected of causing pimples and skin blemishes, but this is not necessarily the case. Everyone reacts individually to these substances. However, our SensiSana products contain high amounts of spagyric essences, which, unlike comedogenic ingredients, do not clog the skin but help to detoxify the skin and transport already deposited toxins outwards.

If our products are stored too cold, certain ingredients, such as honey in the LIP Balm, can form crystals. Therefore, we generally recommend storing our products at a temperature between 4 °C and 23 °C. The formation of crystals does not affect the quality of the products.

Cetyl alcohol stabilizes the products as a natural consistency agent and emulsifier. It is recommended by the strict guidelines of certified natural cosmetics. The so-called cetyl alcohol is a fatty alcohol derived from coconut fat extract.

In very dry air environments (e.g., in winter or with strong heating), glycerin can attempt to draw moisture from the deeper layers of the skin to the surface if there is not enough moisture in the air. This can theoretically lead to a feeling of dryness. In very high concentrations (e.g., over 10–15%), it can leave a slightly “sticky” feeling on the skin and possibly cause an uncomfortable tight sensation.

Lanolin is the INCI name for wool wax, and it can be produced in different ways. We use pure wool fat, also known as Adeps Lanae, which is washed from sheep's wool. Wool fat is an excellent emulsifier with water-absorbing properties. It is very similar to the fats naturally found in our bodies, making it highly tolerable and effective at binding moisture in the skin. We use the only globally bio-certified lanolin available on the market. Our wool wax is technically purified, meaning it is cleaned without the addition of chemicals like hexane.

• 100% transparent supply chain
• from extensive, free-range animal husbandry
• mulesing-free
• hypoallergenic

We use self-stabilizing raw materials and natural active ingredients such as essential oils for preservation. These ingredients have antiviral and antibacterial effects. Our opal glass packaging is UV-opaque, which also helps to stabilize the products. Synthetic preservatives such as parabens, PPGs (propylene glycol), and PEGs (polyethylene glycol) are not used in our products.

Vitamin E is derived from sunflowers and has anti-inflammatory, highly antioxidant, and smoothing properties. It also acts as a natural sunscreen and a natural preservative.

Our formulations have not changed in the last 4 years. Only the spagyric gold and silver have been omitted since January 2025. According to the new cosmetics regulation, these ingredients are no longer allowed in cosmetics within the EU.

No. We use natural, finely ground olive pit granules as the peeling agent.

SensiSana Natural Cosmetics is a highly subtle spagyric cosmetics line. A high percentage of spagyric essences from our own production enrich the valuable raw materials, 95% of which are from controlled organic cultivation.

In our experience, the two brands can be combined. However, they should remain pure products, meaning the cleanser should be from one brand, and the tonic and cream—which are applied and mixed on the skin consecutively—should be from the same brand. The same applies for cream and lotion if they are mixed for morning care.

SensiSana Camellia Seed Oil Capsules – Camellia oleifera is a very high-quality oil. Due to its special fatty acid structure, it penetrates the skin quickly and deeply like water, leaving a velvety, soft skin feeling. The oil has the property of forming a buffer against irritation. Especially for sensitive skin, it provides a pleasant, light protective shield between the skin surface and the aggressive environment.

The camellia seed oil is applied after the tonic on still damp skin, i.e., before or alternatively to lotion or cream.

There are some valuable plant oils on the market that are either not available at all or only in very small quantities in Demeter quality. For example, consider the argan tree, which was planted hundreds of years ago, long before there were Demeter regulations regarding soil quality, seed material, and fertilization. Although the cold-pressed argan oil is 100% pure and valuable, it cannot meet the Demeter certification standards. This also applies to other ancient tree species such as the shea butter or baobab trees. The same applies to kukui nut oil. However, we do not want to forgo these plant-based active ingredients and have therefore included them in the SensiSana products.

The CAMELLIA series is especially moisturizing, smoothing, revitalizing, and regenerating. Complementing this are the various face oil capsules, especially the evening primrose oil capsules, which help counteract premature wrinkle formation and support skin regeneration.

This is a physical issue: pumping creates a cone around the suction tube, where solid components of the cream can stick. It is best to store the lotion upside down after use, for example in a suitable container, and unscrew the dispenser for application.

Our tonics contain plant tinctures or tea extracts and essential oils. These contain various tannins and resins. Our tonics contain a maximum of 6% alcohol. At such a low alcohol content, the essential oil is not completely dissolved, and a solubilizer would actually need to be added. However, this would not comply with Demeter guidelines. A milky cloudiness occurs due to solutions of resins in ethanol. Unfortunately, we have not yet succeeded in avoiding resins and crystalline components through the selection of essential oils. During use or after prolonged storage, these can cause valve blockages in the spray nozzles.

Our containers (bottles and jars) are made of opal glass. As a specialty product par excellence, opal glass combines all advantages:

• 3 times more resistant to mechanical stress than other materials on the market.
• 100% hygienic, permanently resistant to scratches.
• Excellent thermal resistance (the material withstands heat shocks of 135°C and therefore safely endures hot air sterilization. No additives are needed).
• This environmentally friendly glass is 100% recyclable in green glass containers. Glass recycling protects the environment. Using one ton of recycled glass saves over 300 kg of CO2.

Spagyric essences are a method of preparing medicinal remedies that has been known for several thousand years. The goal is that the healing herbs contained in the cosmetics, through the various processing stages, transfer the information contained within them to the user.