Terms and conditions

MG Naturkosmetik GmbH is responsible for processing orders. The terms and conditions of MG Naturkosmetik GmbH apply.

GENERAL

(1) The general terms and conditions hereby brought to the buyer’s attention apply to every order placed with the seller; in an ongoing business relationship they also apply if nothing particular is agreed for follow-up or further orders.

(2) Deviating agreements and conditions are binding only if they are individual agreements.

(3) Ambiguities and misunderstandings in orders not placed in writing are at the buyer’s expense. Differing arrangements between the buyer and persons who offer the seller’s range, whether authorised or not, are effective only after written confirmation by the seller.

(4) Differing arrangements between the buyer and persons who offer the seller’s range, whether authorised or not, are effective only if the seller has consented. The rights and obligations of the seller’s vicarious agents are excepted from this.

(5) If one or more provisions of the delivery contract and/or these terms are invalid or void, that does not affect the validity of the contract or of these general terms and conditions. The seller may replace invalid or void provisions with a legally effective rule whose economic result corresponds as far as possible to the invalid provision.

(6) Customers who are purchasers within the meaning of section 1 of the Distance Selling Act have the right to withdraw from the contract in writing within two weeks of receiving the goods. Dispatch of the withdrawal is decisive for meeting the deadline.

OFFER AND PRICES

(1) Offers by the seller are non-binding; samples and specimens are charged for, sample sets are subject to a deposit, and descriptions and analyses are approximate. The exact description of the goods follows from the invoice.

(2) Unless otherwise agreed, offers are always in euro. Changes in exchange rates, freight and customs during the delivery period entitle the seller to a corresponding price change even after the contract has been concluded.

(3) The seller may cancel a binding offer or withdraw from the contract if the buyer is in arrears with payments, if a credit report is demonstrably unsatisfactory, or if the seller has reason to regard performance of the contract by the buyer as doubtful.

(4) Contracts are formed on the basis of the seller’s written confirmation or upon dispatch of the goods. The invoice sent counts as an order confirmation if none has been issued.

(5) Price changes in respect of products obtained by the seller also entitle the seller, after conclusion of the contract, to make an appropriate change to the agreed purchase price vis-à-vis the buyer.

(6) Unless otherwise agreed in the individual contract, prices are calculated in German currency at the list prices valid on the day of delivery plus statutory VAT, ex warehouse Germany. (7) In sales contracts with end consumers and non-merchants that are to be performed within four months of conclusion of the contract, the seller is bound by the prices agreed with the buyer in the contract.

ORDER ACCEPTANCE AND DELIVERY TIME

(1) As the goods offered are mainly natural products whose stock is limited, orders are accepted only subject to availability.

(2) The buyer is generally bound by the order for a maximum of three weeks. This does not apply if delivery is prevented by force majeure, by the buyer’s fault, or by other circumstances for which the seller is not responsible.

(3) If the seller exceeds an agreed delivery period, the customer may withdraw from the contract after expiry without result of a grace period to be set by the customer.

(4) If, through other circumstances and without fault of the seller, performance of an accepted order becomes wholly or partly impossible, the seller is entitled, without a duty of subsequent delivery, to restrict or discontinue the agreed delivery.

(5) Claims for damages due to late or omitted delivery are excluded, except where Article IX applies.

DELIVERY / SHIPPING

(1) If the buyer refuses to accept delivery, the seller is entitled to claim damages for non-performance and either, without proof of the actual damage, 25% of the purchase price plus return costs, or compensation for the actual damage.

(2) Insurance against transport damage, transport loss and breakage is provided only at the customer’s express request and at the customer’s expense.

(3) Transport damage and transport losses must be reported by the buyer directly and immediately to the carriers performing the transport, with a copy of the notice sent at the same time to the seller.

(4) For orders with a goods value under EUR 50.00, shipping within Germany costs EUR 5.90. From an order value of EUR 50.00, delivery within Germany is free of shipping charges. For shipments to other EU countries we charge a flat shipping rate of EUR 14.90.

Mail order / resale to traders

Distribution and resale of goods purchased from us by mail order or to traders at the same trade level (wholesale to wholesale or retail to retail) or at a prior trade level (retail to wholesale) is permitted only with our written consent. Consent given may be revoked by us at any time without stating particular reasons.

WARRANTY

(1) In view of the nature of the goods sold by the seller, subsequent improvement is excluded.

(2) If subsequent performance in the form of a replacement delivery fails, the customer may as a rule choose a reduction of the price or cancellation of the contract. In the case of only a minor breach of contract, in particular only minor defects, the customer has no right of withdrawal.

(3) Entrepreneurs must notify obvious defects in writing within two weeks of receipt of the goods. Timely dispatch is sufficient to meet the deadline. The entrepreneur bears the full burden of proof for all requirements of the claim, in particular for the defect itself, the time it was discovered and the timeliness of the notice of defects.

(4) Consumers must notify obvious defects in writing within two months of the time at which the non-conforming condition of the goods was discovered. Receipt of the notice by us is decisive for meeting the deadline. If the consumer fails to give this notice, warranty claims expire two months after the consumer discovered the defect. The consumer bears the burden of proof for the time the defect was discovered. If the consumer was induced to buy by inaccurate manufacturer statements, the consumer bears the burden of proof for the purchase decision.

(5) If the buyer withdraws from the contract after failed subsequent performance, the buyer has no additional claim for damages due to the defect. If the buyer claims damages after failed subsequent performance, the goods remain with the customer if the seller so wishes and this is reasonable for the buyer. Damages are then limited to the difference between the purchase price and the value of the defective item. This does not apply if the seller caused the breach of contract fraudulently.

(6) For entrepreneurs the warranty period is one year from acceptance of the goods. For consumers the limitation period is two years from acceptance of the goods.

(7) If the buyer is an entrepreneur, only the manufacturer’s product description is agreed as the quality of the goods. Public statements, promotions or advertising by the seller do not constitute a contractual statement of the quality of the goods.

TERMS OF PAYMENT

(1) Registered customers may pay by direct debit, credit card, bank transfer within 10 days, instant bank transfer, Amazon Pay, Apple Pay or PayPal. We reserve the right to invoice larger orders in advance. Invoices due must be paid upon a new delivery. If a direct debit is not honoured, bank fees (currently EUR 20.00) will be charged. Payment within 10 days strictly net.

(2) From the due date – 30 days after the invoice date – default interest of five percent (5%) above the applicable ECB base rate is payable, without prejudice to other claims arising from exceeding the payment term.

(3) When ordering via the internet, the end consumer has the following payment options: payment by direct debit, PayPal or credit card.

GIFT VOUCHERS

(1) Gift vouchers purchased by the end customer from MG Naturkosmetik GmbH may be redeemed only for products in the MG Naturkosmetik GmbH online shop (not for further gift vouchers). The gift voucher is sent to the end customer by post after receipt of payment.

(2) The end customer may pass the gift voucher on to third parties. In that case the end customer undertakes not to use the gift voucher code themselves and not to disclose it to other third parties. MG Naturkosmetik GmbH is entitled to perform with discharging effect to the respective holder of the voucher.

(3) To redeem a gift voucher, the code must be entered in the voucher field in the shopping basket before the order is completed. If the voucher value is not enough for the order, the remaining difference may be paid by the other payment methods offered. If the voucher value exceeds the amount payable, please contact bestellung@mg-naturkosmetik.de. The value or remaining value of a gift voucher is neither paid out in cash nor does it bear interest.

(4) The end customer undertakes to keep the gift voucher code secret and – if gifting it to a third party – to disclose it only to the recipient. MG Naturkosmetik GmbH accepts no liability for loss, theft, misuse or delayed transmission (e.g. due to technical difficulties, strikes, etc.) of the gift voucher code unless MG Naturkosmetik GmbH is responsible for this.

(5) Gift vouchers are valid for three years beginning at the end of the calendar year in which they were purchased, and expire automatically if not redeemed in time.

RETENTION OF TITLE

(1) Until the delivery has been paid for, the seller retains title to the goods delivered. The buyer may process and sell the goods in the ordinary course of business. If the buyer processes the delivered goods with other goods not belonging to the seller, processing is always carried out for the seller and the seller becomes co-owner of the processed item in the ratio of the invoice value of the reserved goods to the value of the processed goods. After mixing of the delivered goods with an item of the buyer that is to be regarded as the principal item, it is agreed that the buyer holds the seller’s acquired co-ownership for the seller.

(2) Instead of withdrawal under section 326 BGB, the seller may, under the conditions of section 281 BGB, claim damages for non-performance.

(3) If the buyer sells the goods, or items made from the goods, the claims arising from the sale pass to the seller by way of security, if applicable on a pro rata basis. The buyer assigns this claim to the seller and shall at any time on request provide the seller with information on the assigned claim.

(4) The buyer is entitled to collect the claim that has passed to the seller. The authority to collect does not entitle the buyer to dispose of the claim in any other way, e.g. by assignment or attachment.

(5) If the buyer does not meet obligations towards the seller on time, the seller may revoke the authority to collect and require the buyer to disclose the assignment to the debtor.

(6) If goods delivered under retention of title, or items to which the retention of title extends, are attached, or if insolvency or composition proceedings are opened over the buyer’s assets, or if other enforcement measures against the buyer are announced by third parties, the buyer must inform the seller immediately in writing.

(7) The buyer must adequately insure the delivery item at the buyer’s own expense against theft, breakage, fire and water damage for as long as it is in the buyer’s stock; this duty also includes proper storage.

(8) The seller undertakes to release security to which the seller is entitled, at the buyer’s request, insofar as its value exceeds the claims still to be secured by more than 20%.

PLACE OF PERFORMANCE / PLACE OF JURISDICTION

(1) The place of performance is always the customer’s place of residence or the delivery address named by the customer.

(2) If the buyer is a fully qualified merchant (Vollkaufmann), the place of jurisdiction for all disputes arising from the business relationship is Landsberg am Lech. The seller may also, at the seller’s choice, sue in the court competent for the buyer.

APPLICABLE LAW

(1) The legal relations of the contracting parties are governed by the law of the Federal Republic of Germany. Unless otherwise provided in individual contracts with foreign buyers, the provisions of the Convention on Contracts for the International Sale of Goods (CISG) do not apply.

(2) The contract language is German. Conditions stipulated by a contracting party that conflict with the terms set out above are irrelevant without recognition by our management.

INSTRUCTIONS ON WITHDRAWAL

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. To exercise your right of withdrawal, you must inform us

MG Naturkosmetik GmbH
Klosterhof 4
82405 Wessobrunn
Email: info@mg-naturkosmetik.de

by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient that you send the notice of exercise of the right of withdrawal before the withdrawal period has expired.

CONSEQUENCES OF WITHDRAWAL

If you withdraw from this contract, we shall reimburse all payments we have received from you, including delivery costs (except additional costs resulting from your choosing a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notice of your withdrawal from this contract. For this reimbursement we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earlier. You must send back or hand over the goods without undue delay and in any event not later than fourteen days from the day to the address stated above. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

MODEL WITHDRAWAL FORM

(If you wish to withdraw from the contract, please complete this form and return it.)

To MG Naturkosmetik GmbH, Klosterhof 4, 82405 Wessobrunn

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)

Ordered on (*) / received on (*)

Name of consumer(s), address of consumer(s), signature of consumer(s) (only if this form is notified on paper)

Date

(*) Delete as appropriate.

End of the instructions on withdrawal

LIABILITY

MG Naturkosmetik GmbH is liable for its own conduct and for that of its employees or vicarious agents only in cases of gross negligence or intent. Any claim in the event of liability is limited to the amount of the proven direct damage. The goods remain our property until paid in full. Place of performance and place of jurisdiction is Weilheim. If a provision of the terms and conditions is invalid, the validity of all other provisions is not affected; it shall be replaced by a rule that comes closest economically to the intended contractual purpose. Changes to the terms of delivery and payment are reserved.

As of July 2025

MG Naturkosmetik GmbH, Klosterhof 4, D-82405 Wessobrunn,

Tel: +49 (0)8809 / 82899-0, Fax: +49 (0)8809 / 82899-88

Email: info@mg-naturkosmetik.de